Exploring use cases of telli

Last updated: July 29, 2025

Use Cases for telli Voice Agents

telli is currently optimized for outbound calling workflows, with proven success in a variety of scenarios. Inbound use cases are also gaining traction with early adopters. Below are the core ways our customers are leveraging telli today.

1. Outbound Use Cases

telli shines when proactively reaching contacts. Here are the most common applications.

1.1 Pre‑qualification & Appointment Booking

  • Goal: Assess interest and fit before handing leads to sales.

  • Flow:

    1. Ask qualifying questions (budget, timeline, needs).

    2. Offer to book a meeting via getAvailableSlots + bookSlots.

    3. Or transfer high‑value prospects to a live rep immediately.

1.2 Information Gathering

  • Goal: Collect details such as customer satisfaction scores, product feedback, or demographic data.

  • Flow: Agent guides contact through a structured survey; responses are logged back into your CRM.

1.3 Reactivation

  • Goal: Re‑engage lapsed or cold leads from previous campaigns.

  • Flow:

    1. Remind contacts of prior interest or inactivity.

    2. Update their status and offer next steps (demo, promotion, survey).

1.4 Application & Product Selling

  • Goal: Drive trial sign‑ups, app installs, or product purchases.

  • Flow: Agent pitches features/benefits, addresses objections, and hands off to payment link.

1.5 Service‑Quality Outreach

  • Goal: Proactively check in with customers post‑purchase or post‑support interaction.

  • Flow: Confirm satisfaction and escalate any issues.

1.6 Collections & Reminders

  • Goal: Gently remind customers of upcoming or overdue payments.

  • Flow: Provide balance details, answer basic FAQs, and link to payment portals.

Interested in one of the use cases? Reach out to the telli team at [email protected] for tailored agent setup and best practices.

2. Inbound Use Cases

While still maturing, inbound flows can augment or replace under‑staffed reception and support lines.

2.1 AI‑First Support Line

  • Goal: Handle common questions, FAQs, and simple troubleshooting automatically.

  • Flow:

    1. Caller dials your main number.

    2. telli answers questions for the customer

    3. Transfers to a human agent if necessary

telli empowers you to automate both proactive outreach and incoming inquiries, helping you scale customer engagement without sacrificing personalization. Whether you’re qualifying leads, gathering insights, or supporting callers, our voice AI agents can be customized to your exact workflow. Just let us know how we can help!